Home > For Members > FAQs > Why can’t I log in?

Why can’t I log in?

It is important to understand that the SFWA website has two different areas, the membership profile page (used for renewals, donations, event registrations) and the SFWA Discussion Forums. Each area uses a different username and password. The most common problem is getting the usernames and passwords mixed up.

Q. How do I tell which is which?

The membership profile page uses the email address which SFWA has on file for you as your user name. Should you need to update your email address, please send [email protected] an email with your new information.

The SFWA Discussion Forums username could be the same email address, however your password may be different. You may also email [email protected] for help with a temporary password as well.

If that is not the problem, read on.

Membership Profile Page

My username and password are correct, why can’t I log on?

Typically, this is related to your setting for cookies. The SFWA website requires accepting two third-party cookies. If the website keeps returning you to the same page, without letting you login, then this is almost certainly the problem. We have a tutorial on how to adjust your browser, safely, to allow using the main SFWA site.

SFWA Discussion Forums

My username and password are correct, why can’t I log on?

Again, this is usually related to cookies.

  1. Go to the SFWA Discussion Forums
  2. Scroll to the bottom of the page
  3. Click “Delete all board cookies“
  4. Shut your browser completely and restart it.
  5. Return to the Discussion Forums and try again.